Please review the following before attending your first class. If you feel you or your dog are the exceptions to any of the following PLEASE tell us! The following policies and procedures have been designed to keep our classes enjoyable for everyone.
- Payment secures your space in the class.
- There are no refunds after the first day of the class session.
- If you cancel 72 hours before your class is scheduled to start you will receive 100% refund. Refunds less than 72 hours notice will be based on if your space can be filled from the wait list.
- Fees and registration are due before the first class of the new session. Class dates could move out if there are not enough registered at that time. People already registered will be notified.
- See the Class Registration page for available classes.
- Instructors reserve the right to excuse any dog/handler team which may be a danger to themselves or others, is not in control, seems ill or injured, or is disruptive to the class.
- Dogs need to be kept quiet when they are not working.
- Dogs must be kept leashed at all times before and after class.
- No dogs enrolled in a foundations/beginners course can be on the equipment before class starts.
- Dogs should be healthy and up to date on vaccinations per your vet's recommendations. Do not bring sick dogs to the facility.
- All dogs need to be able to be controlled on and off leash.
Unless classes are identified as a junior/youth class, our classes are set up for ADULT COMPREHENSION. Overall it is the parents that must make sure the puppy or dog is trained properly, just as they also purchase the dog food, take the dog to the vet and book grooming appointments.
It is a huge liability to have children training dogs. While we want the family to be involved, children that are not working with the parent on the training floor must be accompanied by another non-student adult in the seating area. Children should be no younger than 9 yrs old to be involved in any training class. Puppy classes are a better choice, than a class where adult dogs are being worked, as there is less liability with puppies.
It is best practice for the entire family to take time at home to do short training sessions, so that BOTH the child and dog are set up for success! It is very important that child is able to get the dog to do the behavior asked, such as Sit or Down, so neither are discouraged.
- Family members are welcome to visit classes. ALL children must be supervised by an adult other than the dogs handler who takes full responsibility for them.
- It is the responsibility of the adult to educate their children that they should not pet any other dogs without FIRST asking permission of the dog handler.
Please contact us prior to registering, to get approval unless signing up for a class specific to children training dogs.
- Don't feed your dog within 4 hours of class. Many dogs work harder and are better focused when hungry. You may choose to skip a meal on class day.
- Please potty your dog when you arrive, before coming into the facility even if they went just before you left home.
- Wear comfortable and casual clothing as class can be physically demanding.
- Classes require comfortable flat shoes. NO SPIKE SHOES OR HEELS on the mats. The matting is a foam anti-fatigue flooring and can be easily damaged with improper shoes.
- NO FIRM GRIP SPRAY is to be used anywhere in the facility. It leaves a residue that takes harsh chemicals to clean off floors and matting.
If you are going to miss class you must notify us. We encourage people to make-up classes within 2 months of the original session, by attending another class of similar skills and topic. No refunds are given, but we do encourage you to train your dog!
DROP IN CLASSES
You are welcome to attend additional classes that you are not currently enrolled in for a drop in fee. Instructor approval is required to confirm that the level of instruction is appropriate and that space is available.